SHIPPING, RETURN & REFUND POLICY

Each piece is carefully handcrafted just for you. Please allow 2–12 business days for processing before shipment.

There are NO cancellations or refunds during this period.

*Pre-made items will be sent out within 1-3 days.

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Shipping & Delivery

All orders are shipped with Canada Post and include tracking**, so you can follow your package every step of the way.

Shipping times may vary due to weekends, holidays, and service disruptions. While we do our best to ship quickly, delays caused by the carrier are outside of our control.

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Tracked Shipping Rates
• Ontario: $14.99
• Rest of Canada: $17.99

Free shipping on orders over $65

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​**Local Untracked Delivery - Greater Toronto Area (10 km radius of North York)

• Flat Rate: $6.99 (1-2 items)

No tracking included — just smooth delivery and good energy 

MAX. 2 Items - note 3+ items, requires tracked shipping option

By selecting this option, you understand that once your order has been shipped, we’re unable to replace or refund packages that are lost or delayed.

Orders with more than 2 waistbeads will require tracked shipping for peace of mind.

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Refund Policy

• Last updated: September 2026

• At Felicity WaistBeads, every piece is handcrafted with care. We want you to feel confident when ordering, so please review our Refund Policy before completing your purchase.

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• Returns & Exchanges

• Because our waist beads are handcrafted specifically for our customers, we generally do not accept returns or exchanges due to change of mind, personal preference, or incorrect sizing selected by the customer.

• Please review the product description, sizing information, closure type, and other product details carefully before placing your order.

• If you are unsure about sizing or have questions about a product before purchasing, please contact us and we will be happy to help.

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• Lost, Stolen, or Misplaced Packages

• Please refer to our Shipping Policy for information regarding lost, delayed, stolen, or misplaced packages.

• Once tracking confirms that a package has been delivered to the address provided at checkout, Felicity WaistBeads is not responsible for packages that are subsequently lost, stolen, or misplaced.

• If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier and request an investigation.

• Incorrect Shipping Address

• Customers are responsible for providing an accurate and complete shipping address at checkout.

• Felicity WaistBeads is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

• If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests that the order be shipped again.

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• Payment Disputes & Chargebacks

• We encourage customers to contact Felicity WaistBeads directly if there is a concern with an order so that we have an opportunity to review and resolve the issue.

• If a payment dispute or chargeback is initiated, we may provide the payment processor or financial institution with relevant documentation, including:

• Order information

• Payment records

• Customer correspondence

• Shipping records

• Tracking information

• Delivery confirmation

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• Handmade Product Variations

• Each Felicity WaistBeads piece is handmade. Slight variations in bead placement, colour, pattern, or appearance may occur from one piece to another.

• These natural variations are part of the character and uniqueness of a handcrafted product and are not considered defects.

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• Questions About Your Order

• If you have a concern about your order, please contact us before initiating a payment dispute. We are always happy to review the situation and do our best to assist.​

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We are more than happy to make sure that your satisfaction is at the forefront.

We value your business, Thank you for shopping with us!

❤

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